At Hargroves Cycles our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you aren't, we offer a 90 day online return policy* in which you can receive a full refund. Any item including bikes (but with the exception of food) can be returned to us for any reason provided it is received by us in an unused condition in or with its original packaging. Unless the return is due to a faulty product or an incorrect delivery on our part you will have to cover the cost of the return. If you believe that we should be covering the cost of the return please contact us in advance to discuss the available options.
Small Items - Parts & Accessories
Include the returns form and send it to us with the delivery company of your choosing - easy peasy!
Larger Items - Bikes / Bulky Items
If you wish to return bikes or bulky items such as forks or turbo trainers please contact our Returns Department to arrange a special courier collection. Contact us on our email address websales@hargrovescycles.co.uk We can arrange collection for you from your home or work address, using our couriers ( You may be required to cover postages costs )
* Bulky Items Include - Bikes - Wheels/wheelsets - Turbo Trainers - Framesets - Forks - Groupsets - Car racks - Child Seats
Warranty Claims
Please contact us prior to returning so we can ensure the fastest suitable resolution for you: websales@hargrovescycles.co.uk. We also ask that you contact us before having a 3rd party undertake work on an item purchased from Hargroves Cycles. Any work carried out without Hargroves Cycles consent will not be eligible for reimbursement and may void future warranty claims for that item.