If you receive your cycle and feel it is in need of some work before you are happy to ride it, ( however this situation has occurred) you must contact us before you incur an invoice from a 3rd party. Hargroves cycles will not be responsible for settling invoices you have incurred without written authority from us before the work has been undertaken stating the reason for the work , the scope of the reason for the work , the cost of the work and who the 3rd party who will do the work has been identified. There are no exceptions to this condition.

If your order has not arrived within your estimated delivery time (dispatch time + delivery time) then please contact us via e-mail at websales@hargrovescycles.co.uk or call us on 023 8086 4832 (lines open 9.00am - 5.00pm Monday to Friday)

Channel Island deliveries are exempt from VAT. However, all consignments delivered to Jersey with a value exceeding £400 (including delivery costs), will be subject to a ‘Goods and Services Tax’ (GST) of 5% of the value of the consignment. The responsibility for the payment of these tax lies with the customer (receiver of the goods) and not Hargroves Cycles. If the tax is not paid, our couriers will be unable to deliver the consignment.

VAT is automatically removed for orders delivered to the Channel Islands and outside the European Community.

VAT cannot be removed for deliveries within the European Community.

Some countries may charge you import tax for certain item. If you have any queries regarding this then please contact you local tax office who should be able to assist you further. Unfortunately Hargroves Cycles cannot advise on import tax and duty enquiries.

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number, and not to the country in which that person is based.

The BFPO has strict size restrictions on packages delivered through their network. As a result we are unable to deliver bikes and bulky items to BFPO addresses.

Entering a BFPO address
In order to place an order online for delivery to a BFPO address please enter your registered card address in the billing address fields. Then, enter your BFPO address as the delivery address, but for country select UK

VAT
Please note that we cannot deduct VAT from BFPO orders, as the items are delivered to an address within the UK (BFPO handling office) for onward delivery.

At Hargroves Cycles we take pride in giving you the best possible bike purchasing experience, whether that is in our stores or online.

One area we pride ourselves on is the levels of care & effort we take to ensure that your bike reaches you in a safe & secure condition with only a relatively small amount of assembly required before you're out on the road or on the trail.

Most of the bikes we send will be brand new unopened from our warehouse. We do sell & send bikes that have been in our stores, but we ensure we only send bikes that are in a brand new condition.

For more details of how our bikes are prepared before dispatch please see: How our bikes are built.

We are unable to send any Electric Bikes outside of the UK, due to their weight.